Infrastructure & Operations
Telephony & Unified Communications
Telephony, chat and video conferencing together in Microsoft Teams – in the office, on the move and when working from home.
Scope of services
Reachable – on any device.
With Teams telephony, Microsoft Teams becomes the phone system: calls, chat and meetings run in one application. Existing phone systems are migrated in a planned way.
- Telephony via Microsoft Teams
- Migration of existing phone systems
- Keeping existing phone numbers (porting)
Process
How it works.
01
Assessment
Numbers, phone system, devices and call flows are recorded.
02
Planning
Hunt groups, announcements and forwarding are defined.
03
Switchover
Numbers are ported and Teams phone is set up.
04
Support
Changes and new users are handled on an ongoing basis.
Benefits
What you gain.
Everything in one app
Calls, chat and meetings in Microsoft Teams.
Numbers stay
Existing numbers are kept.
Location-independent
Reachable in the office, at home and on the move.
FAQ
Good to know.
Can existing numbers be kept?
Yes, existing numbers are usually ported.
Are desk phones still needed?
Not necessarily. Calls are made via computer or smartphone; desk phones can still be used if needed.
What happens to the old phone system?
It is replaced as planned. The switchover is scheduled so that availability is maintained.
Related
Related services
Next step
Let's talk about your IT.
A first conversation clarifies the starting point and possible next steps.