Infrastructure & Operations
Managed Services
IT is supported, monitored and maintained on an ongoing basis – so the business can focus on what it does best.
Scope of services
IT operations that simply work.
Instead of individual assignments, ongoing support covers maintenance, updates and monitoring of the agreed systems – with regular reviews of status and next steps.
- Ongoing support of agreed systems
- Monitoring, maintenance and updates
- Regular reviews of status and next steps
- Patch management for servers, clients and third-party software
- Predictable monthly flat fee per device or user
- Support via remote access and on site when needed
- Monthly status report on updates, backups and alerts
Process
How it works.
01
Scope
The systems to be supported are agreed together.
02
Onboarding
The environment is documented and added to monitoring and patch management.
03
Ongoing operation
Updates, monitoring and support run on a fixed schedule.
04
Report & review
A monthly status report forms the basis for the next steps.
Benefits
What you gain.
Predictable costs
Ongoing support as a monthly flat fee.
Less downtime
Problems are often detected before they disrupt operations.
Transparency
The status report shows what was done each month.
FAQ
Good to know.
Which systems can be supported?
Servers, workstations, network, Microsoft 365 and backups – the scope is defined individually.
How is support reached?
By e-mail or phone. Many issues can be solved directly via remote access; an on-site visit is arranged when needed.
Related
Related services
Next step
Let's talk about your IT.
A first conversation clarifies the starting point and possible next steps.